FAQ

Is it neccessay to pre-book space?

No, you can use qeueo 5, and if there is room after all pre-bookings have boarded, qoueu 5 will board until the ship is full.

Do I have to register a profile?

No, you can book on the bookingsystem and pay online.

What are the benefits of registering?

You get 15% off vehicles under 5 m and passengers on foot.

How do I know if there is any space on the trip?

If the trip is available to book, there is space. Any trip that is full will become unavailable to book.

Can I be put on a waiting list?

No, there is no waiting list, you’ll be referred to queue 5 on the dock.

Can I cancel a booked trip?

Yes, at the bottom of your receipt there is a link where you can cancel a trip for up to 2 hours before departure.

Can I change a booked ticket?

The trip cannot be change. You’ll need to cancel and re-book.

Will I get a refund if I cancel a trip?

If you cancel the trip at least 2 hours before departure, you’ll get a refund. After 2 hours you will not be able to cancel.

Will I get a refund if I do not show?

No, any vehicle not present at the appropriate timeslot is not eligible for refund.

Is it necessary to show my receipt when boarding?

yes, you need to check-in with a QR code on your receipt.

Please check that the correct e-mail is registered on the booking or check the spam or junk folder.

I have not pre-booked, can I still show up?

Yes, you can still join queue 5, vehicles will be boarded until the ship is full.

Can I give another vehicle my ticket?

No, your ticket is registered with your license plate and is only valid for that license plate.

Can I have other passengers in my vehicle?

Yes, if the passengers have been registered and paid for. However, children under 7 years old and disability assistance, who do not pay for a tickets, but still need to book a ticket. Everyone else must buy a ticket and/or register on the deck.

How do I know if my booking is registered?

You will receive a conformation e-mail.

I put down the wrong license plate, what do I do?

Cancel the booking, at the bottom of the receipt, and register new booking.

How do I know that my booking has been canceled?

You will receive an email confirming the cancelation.

Can I pay with SSL card?

No. You can not book a ticket with any of the SSL cards. You will then be referred to queue 5 if you want to use a SSL card.