Terms for booking tickets

Terms for booking tickets onboard Herjólf III

Booking

Booking is available at the latest 1 hour before departure.

Children under the age of 7 do not pay for ticket, but need to book one.

Master Card, Master Visa Card and Dankort accepted. Administrative fees may apply.

Everyone who books a ticket with a vehicle or travels without a vehicle have first priority when boarding the ferry.

Vehicle Timeslot

Vehicles must be in the queue 20 minutes before departure at the latest. A booking must be done for everyone in the vehicle. The crew and guards reserve all rights to refuse any vehicle that is not within the timeslot.

SSL card

Groups who are traveling together and wish to use the SSL card can not book a ticket, and can board when other passengers have been boarded. Though, the group might risk not being able to board due to lack of space.

Cancelation of booking

Booked space can be canceled 2 hours before departure, at the latest. At the bottom of the ticket reciept there is a link for cancelation. If the cancelation is before the 2 hours of departure, there will be a refund. If it is less than 2 hours, a refund is not available.

Changing your booking

Paid for tickets cannot be changed, but can be canceled and a new one must be booked.

Cancelled trip

If SSL cancels any trips, refunds will be paid to every passenger who has a booking for that trip, and a new trip must be booked.

Emergency vehicles

Ambulances and firetrucks always have first priority. This means that the last vehicle must give up its space for emergency vehicles.

Other

It is the passenger’s responsibility to provide the correct details of your vehicle when booking, in order to get the correct ticket. If the vehicle is bigger than shown on the booking, the vehicle will be moved to the back of the queue, and no financial compensation will be made. The passenger with the vehicle will have to book a new ticket. It is also the passenger’s responsibility to book tickets for the correct timeslot.