FAQ - Route 56

How do I book a space on route 56?

To book a space on Route 56, please follow these steps:

1. Visit our website at www.ssl.fo.
2. Click on the "Book Ticket" button located in the menu in the top right corner.
3. Complete your booking and make the payment using your credit or debit card.
4. You will receive an email confirmation once your booking is complete.

When can I book a space on Route 56?

You can book a space on Route 56 as early as 2 months before your intended travel date and up to 30 minutes before departure.

Can I book a return trip?

Yes, you can both book single trips and return trips.

Do I need to book a space?

No, you can join the line for vehicles or passengers without a booking. After pre-booked vehicles have boarded, remaining vehicles are allowed to board the ferry.

However, we recommend booking a spot, as pre-booked vehicles and passengers have boarding priority.

Do I have to be a registered user?

No, you can book directly without logging in and pay with your credit or debit card.

Are there any advantages to being a registered user?

Yes, registered users receive a 15% discount when booking for foot passengers and vehicles under 5.5 meters in length.

How do I know if there is any space available on my intended journey?

The number of available spaces is shown in parentheses next to the departure times.

Is there a waiting list?

No, there is no waiting list. However, you can join the queue for passengers who have not booked.

Can I cancel a booked journey?

Yes, you can cancel your journey using the link provided at the bottom of your receipt. This link also allows you to edit your booking.

Will I be refunded if I cancel a journey?

You will receive a full refund if the journey is canceled at least 2 hours before departure.

When can I expect to receive the refund for the cancelled journey?

Typically, refunds are processed within 2-5 working days. However, for overseas transactions, the time frame can extend up to 30 days, depending on your credit or debit card issuer.

Can I change a booked journey?

Yes, you can make changes to your booking using the link provided at the bottom of your receipt. You can edit details such as the license plate, select a different departure date, or cancel your journey. If you booked using your SSL profile, you can log in to your profile and make changes directly on your user page.

I plan to travel with a rental car but I do not know the specifics of the car yet - how do I book?

You can make a preliminary booking using a placeholder license plate. Afterward, once you know the correct license plate of your vehicle, you can edit your booking. At the bottom of your booking confirmation, there is a link where you can update your booking details, including the license plate.

It's crucial to ensure the license plate is accurate before your journey. SSL staff reserves the right to refuse boarding if the license plate is incorrect, and refunds will not be provided in such cases.

If I do not show up, will I get a refund?

No, refunds are not provided if you fail to show up for your scheduled departure.

Will I need to show my receipt when I board?

Yes, there is a QR code on your receipt that a crew member will scan when you board.

I haven't received a receipt, what should I do?

Please ensure that you entered the correct email address when you made the booking. Also, check your spam folder to see if the receipt email has been redirected there.

I haven't booked. Can I still turn up?

Yes, you can still turn up and join the queue. We recommend pre-booking a spot on the ferry as pre-booked passengers have priority boarding. If space is available, you can board and purchase your ticket on board.

How do I know if my booking has been confirmed?

You will receive a confirmation receipt by email once your booking is complete.

How do I know if my booking has been cancelled?

You will receive a confirmation email once your booking has been cancelled.

Can I pay with an SSL card?

You cannot use your SSL card in our booking system. However, if you purchase your ticket onboard the ferry, you can pay with your SSL card.