FAQ - Route 56

How do I book a space on route 56?

Go to our website www.ssl.fo and click Booking in the top right corner. Complete your booking and pay by credit card. An e-mail confirmation will be sent to you when you have completed your booking.

Do I need to book a space?

No, you can get in the line for vehicles without booking. After the vehicles that have pre-booked a space have boarded, other vehicles can board the ferry.

We do, however, recommend that you book a spot as these passengers have a priority to get on board.

Do I have to be a registered user?

No, you are welcome to pay with a credit card without being registered.

Are there any advantages with being a registered user?

Yes, all registered users will receive a 15% discount.

How do I know if there is any space available on my intended journey?

The number of available spaces are listed in parenthesis next to the available journeys.

Is there a waiting list?

No, there is no waiting list, but you can get in the queue for passengers, that have not booked.

Can I cancel a booked journey?

Yes, at the bottom of your receipt there is a link where you can cancel your journey.

Can I change a booked journey?

The journey cannot be changed, but you can cancel it and start a new booking if there are more than 2 hours until your departure.

Will I be refunded if I cancel a journey?

If the journey is cancelled at least 2 hours before departure you will get a refund.

If I do not show up will I get a refund?

No, if you don't show up in time, you will not get a refund.

Will I need to show my receipt when I board?

There is a QR-code on your receipt. A member of crew will scan the QR-code. Note that if you have booked for several passengers, there will be one QR-code per passenger.

I haven´t received a receipt, what do I do?

Please check if you have written the correct e-mail when you booked or check your spam folder.

I haven´t booked, can I still turn up?

We recommend that you pre-book a spot on the ferry since these passengers have a priority to get on board. However, if there is any space left, you are able to board and buy your ticket on board.

How do I know if my booking has been registered?

You will receive a receipt by e-mail when you have booked.

How do I know if my booking has been cancelled?

You will receive an e-mail when you have cancelled your booking.

Can I pay with a discount card?

It is not possible to use your discount card for our booking system. If you turn up and buy your ticket on the ferry, you are able to pay with a discount card.