Terms & Conditions - Route 36
Booking
You can book 2 months ahead of your intended departure and up until departure.
Children under the age of 7 travel for free, but it is necessary to book a seat for them.
You can pay with your credit/debit card. An additional fee might be added to the ticket price, depending on what type of payment is being used.
Meeting time
You must show up at least 10 min. before departure. If you arrive later than this your seat will be given to another passenger and you will not get a refund.
Book Without an Account
You pay with your debit/credit card when booking. Additional fees might be added to the ticket price, depending on what type of payment is being used.
The receipt with the booking information will be sent to you by e-mail. Please check your spam folder if you haven´t received the receipt.
Book With an Account
You can create a personal account in the booking system and book with it.
You can credit your account with DKK 80 - 20.000
Creating an account does not secure you a seat on our ferries, you still need to book tickets for your journeys.
You do not get a 15% discount on the Mykines route.
SSL-Cards
It is not possible to book or buy tickets with an SSL-card on the route to Mykines.
Cancellation
Booked tickets can be cancelled until 2 hours before departure. At the bottom of your receipt there is a link where you can edit your booking and from here you can also cancel your trip. If the booking is cancelled 2 hours before departure you will receive a full refund. After this you cannot cancel your booking and you will not get a refund.
Changes In Your Booking
You can edit your booking by clicking on the link 'edit booking' in your confirmation e-mail. If you have booked with your SSL account you can edit your booking on your account.
Delays Or Cancellations
If a journey is cancelled or delayed all bookings will be cancelled and refunded. You will then need to make a new booking.
Please note:
- It is your own responsibility to make sure you have booked for the correct departure.
- It is your own responsibility to cancel your booking if you are unable to make it to the journey.
- Locals of Mykines are secured 5 seats on the ferry on every trip between Sørvágur and Mykines.