Terms & Conditions - Route 56

Booking

You can book 2 months ahead of your intended departure and until 30 mins before departure.

Children under the age of 7 travel for free, but it is necessary to book a seat for them.

You can pay with your credit/debit card. An additional fee might be added to the ticket price, depending on what type of payment is being used.

Meeting Time - Passengers on foot

You must show up at least 10 mins. before departure. If you arrive later than this, your seat will be given to an other passenger and you will not get a refund.

Meeting Time - Vehicles

The vehicle must be in the car lane at least 15 mins. before departure. You must book for all passengers in the car. Children under the age of 7 travel for free, but must be registered in the booking.

SSL staff have the full right to refuse to board vehicles, that do not show up on time.

The booking can only be used for the booked vehicle, which means that a different vehicle cannot use your booking.

Book Without an Account

You can book directly without logging into an account and pay with your debit/credit card when booking. An additional fee might be added to the price, depending on what type of payment card is being used.

Ticket and booking confirmation will then be sent your e-mail. If you have not received your e-mail, please check that the e-mail address is correct and check your spam folder.

Booking With an SSL Account

If you travel frequently with our ferries, you can create an SSL account in our booking system and book your trips with your account.

You can see the instructions for creating an account here:

In order to book with your account, you must first log in, top-up an amount between 80-20.000 DKK to your balance and then book with your account.

You pay with your credit/debit card when topping up your balance. An additional fee might be added to the top-up amount, depending on what type of payment is being used.

You get a 15% discount when booking with your SSL account. The discount, however, only counts for vehicles below 5,5m and passengers on foot.

You can see a statement of your booked trips on your account.

SSL Discount Cards

It is not possible to book with your SSL discount card or Travel card in the booking system. If you are planning to travel with your discount card, you can get in the lane for cars, that have not booked, and buy your ticket on board.

Cancellation and Changes in Booking

You can make changes in your booking or cancel your booking until 2 hours before departure. There is a link in your booking confirmation, from where you can edit and/or cancel your booking.

If you have booked with your SSL account you can edit and cancel your booking on your SSL account.

You have until 2 hours before departure to cancel your trip and you will receive a full refund for the booking. After this, you cannot edit or cancel your trip and you will not receive a refund.

Cancelled Departure

If a departure is cancelled by SSL, all bookings for that specific trip will be cancelled and refunded automatically. You will then have to make a new reservation for a different departure.

Important Information

It is your own responsibility to make sure that you have booked for the correct departure.

it is your own responsibility to make sure all facts in the booking are correct, e.g. car height etc. If the vehicle is larger than informed in the booking, you will be directed to the queue for vehicles without booking and you will not get refunded.

Please Note:

If an ambulance, firetruck or other emergency vehicle needs a space on the ferry, the last boarded vehicle has to give up their space.

Locals of Kalsoy have the priority to 5 car slots and 30 passengers between Syðradalur and Klaksvík on every trip.